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Powerful customer comments generate positive vibes for PPS

The overwhelming majority of PPSPower’s customers are very satisfied with the company’s services and would recommend the business, according to results released in an annual survey.

Feedback from the company’s latest customer satisfaction study shows that 98% of respondents believe that the PPSPower offers a great value for money service stating that they are either satisfied or very satisfied with the work delivered. The highest score in the survey is on staff performance with 99% of respondents saying that the organisation’s people do a great job, delivering consistently well day in, day out.

Headquartered in Yorkshire, PPSPower works extensively in the FM sector. Operating nationally, the company provides high quality back-up generator and UPS (uninterruptible power supplies) installation, repair and maintenance solutions.

PPSPower’s customer survey was launched by the company in 2013 in response to calls by FM industry professionals for organisations to improve the way in which they communicate and deliver services. PPSPower decided at that time to implement a new and innovative online customer survey. This year’s research involved a self-completion census, completed by customers who have experienced PPSPower’s services in the 12-month period from 01 July 2016 to 30 June 2017. The latest survey results were published on 01 August 2017.

Over 2,500 organisations were questioned as part of the survey and 66% of the online forms were returned. The survey measures a number of areas including response times, quality of work and staff performance.

Stephen Peal, Director at PPSPower, said: “This is the fourth survey we have undertaken and I am pleased with the progress we are making. This year’s results clearly demonstrate that our customers are happy with the service that we deliver. Whilst this is a great result for us, we are not complacent and we remain focused on doing the right things for the people we serve. We must continue to learn from all of the feedback we receive – good, bad or indifferent. Our survey has become an imperative tool for continually improving our business and ensuring our customers are happy with what we do for them.”

PPSPower is a successful and well-established national provider of back-up power service and maintenance solutions. The company’s core services include: generator sales, installation maintenance and repair, load banking, UPS sales, installation, repair and maintenance, fire pump maintenance and repair, fuel polishing and OftecTank inspections.


 

SPIE awarded M&E contract for new William Mcllvanney Campus, Kilmarnock, demonstrating its continued expertise in the education sector

SPIE UK has been awarded an £8 Million contract for mechanical and electrical works at East Ayrshire Council’s new William Mcllvanney Campus in Kilmarnock.

Named after the world-renowned author, who was born and educated in Kilmarnock, the £45.3 million, 18,360m² campus will accommodate approximately 1,465 secondary, 383 primary and 160 early years pupils between the ages of 2-18 and will be provided by East Ayrshire Council and Hub South West Scotland, through Scotland’s Schools for the Future programme.

This M&E contract, awarded by Kier Construction, further demonstrates and cements SPIE’s track record and expertise in delivering innovative solutions across the education sector. It follows the successful completion of its £7m multi-technical services contract at North Ayrshire Council’s 17,000m² Garnock Community Campus, along with some 40 other Scottish education wins over the past ten years. This latest contract builds on a successful and collaborative partnership with Kier Construction - working closely with their design team throughout this exciting new venture.

SPIE UK’s diverse and extensive range of works and responsibilities on site comprise mechanical and electrical works including the installation of Low Temperature Hot Water (LTHW), heating (including underfloor), domestic water services, syphonic drainage, data-voice, LV Switchgear, stand-by generator, lighting and power, combined heat and power unit, ventilation, fire sprinkler system, fire alarms and security systems. 

The installation will also feature a daylight-linked PIR lighting control system, including absence detection in classrooms, which reflects SPIE’s expertise with energy saving solutions whilst contributing to energy management on campus. 

The architects, NORR, have designed the new campus building to minimise overall energy consumption whilst adapting to a variety of interactive and collaborative teaching and learning needs.

Delivered by Kier Construction, the new campus will accommodate the merger of Kilmarnock Academy, James Hamilton Academy, New Farm Primary and Early Childhood Centre and Silverwood Primary.

A third new school, Sgoil na Coille Nuaidhe, offering Gaelic language provision will replace the existing provision offered at Onthank Primary School and Grange Academy.

There will also be a multi-use games area as well as flexible community facilities.

Will Smith, the Managing Director of SPIE UK’s Multi-Technical Services Scotland division, comments: “We’re delighted to have been selected by Kier Construction for another prestigious and pioneering venture in the Scottish education sector, following on from our works at Garnock Community Campus. Today’s rapidly transforming learning environment and tools demand flexibility and ease of maintenance, and therefore we will be incorporating the latest state-of-the-art technology and energy efficiency initiatives during the design phase. The campus will generate substantial employment, growth and investment opportunities across East Ayrshire, whilst creating the infrastructure to support continuous education of young people in Kilmarnock and the surrounding areas.”

Brian McQuade, Kier Construction’s Scotland managing director said: “Education continues to be a prominent sector for Kier and we’re delighted to be working in partnership with SPIE once again to deliver this latest contemporary build in Ayrshire. The SPIE team brings significant mechanical and electrical works prowess to the design process, particularly in the field of energy management, which is an important part of this innovative solution.”


 

Forestry Commission Logs into Salisbury Group's Facilities Management

FM innovators, Salisbury Group, have won a competitive tender to provide cleaning, security & support services for up to five years at Silvan House in Edinburgh, the head office of Forestry Commission Scotland and shared UK services for the Forestry Commission.

The 90,000 sq ft five storey building is prime office space, and was bought for £18 million in May this year by a property investment company. It currently also houses Scottish National Heritage, the Scottish Environment Protection Agency, and the Department of Works and Pensions.

Nigel Buckett, Commercial Director for Salisbury Group, said:

"With several Scottish Government environmental agencies in the building, it's not surprising that sustainability is a big factor in their business procedures. Sustainable practices are embedded into our FM services and we feel that this was an important factor in winning the contract."

"Our environmental policy is to reduce waste in all aspects of our business - from security to engineering - by using sustainable technologies that minimize energy and materials consumption."

In fact, Salisbury has its own energy solutions division specifically tasked to help clients' environmental responsibilities and compliance, reducing their demand for energy and emissions of carbon, water and waste.


 
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